Redrow sales consultant, Carol Sokol, is close to celebrating 25 years’ service with the housebuilder.
In her time at Redrow, mainly serving Redrow’s Lancashire division, Carol has received a number of awards for quality customer care and recommendations from new home buyers. This included scooping Redrow’s regional Sales Consultant of the Year prize earlier this year.
A Warrington resident, Carol is delighted to be ‘back home’ at The Brook at Taylor’s Chase, in Sophia Drive, Great Sankey, where Redrow is building 158 two, three and four-bedroom properties, including 48 starter homes.
“Having a passion for the work you do and the organisation you work for is so important and it’s why I’ve been with Redrow for approaching 25 years,” she said.
Carol began her Redrow career as a sales consultant and, other than a period working in the housebuilder’s legal team, has stayed in the role she relishes across a number of key developments, including The Hedgerows near Chorley which last year won the Best Residential Development Lancashire category in the UK Property Awards 2017.
Being a careful, considerate and consistent communicator are key hallmarks Carol cites as vital to ensuring homebuyers of all ages are satisfied with the service they receive – from initial enquiries and making an offer to the exchange process, moving in and then settling into their new surroundings.
She adds: “It might simply seem like common sense but the communication we have with customers, from day one right the way through, is so important. That means keeping people informed at every step during what can be a stressful time when moving house.
“Every customer has to be treated like an individual – not a number. Being friendly, helpful and always approachable makes that difference while helping buyers along on their journey with Redrow.”