At Redrow, it’s not just the quality of our homes that sets us apart. It’s the quality of our service too. Our Customer Service team plays a vital role in this. In fact, they’ve been central to Redrow earning a five-star customer satisfaction rating from the Home Builders Federation for the last four years.
Our sales and build teams are the first points of contact with our customers. Our Customer Service team come into their own when the contracts are exchanged. The team helps our customers with every aspect of their brand new Redrow home – from guiding them through the operation of simple features to fixing any small problems they might be experiencing, or answering general queries.
Our homes are built to the highest standards and come with a ten-year warranty, so they’re of the very best quality. However, with any new home there can be the odd teething problem, and it’s part of the Customer Service team’s job to make sure these are ironed out swiftly.
At Redrow, we aim to delight our customer every opportunity. So we empower our Customer Service team to deliver an exceptional experience to everyone who buys a new home from us. Whether they’re visiting a customer’s new property to examine an issue, or coordinating the work of suppliers to get a repair done in double quick time, the team leaves no stone unturned. In short, they’re a fundamental part of the team that make moving into a new Redrow home an exciting, happy, stress free experience.
At my interview it was clear that I was going to enjoy working with my new team at Redrow.
Variety. Challenge. Development. Customer Service Roles with a difference.
Customer service here is stimulating and rewarding. No two days are the same.
I have aspirations to progress within the Customer Service Department and with my continued commitment and ongoing training I hope to progress to a managerial role.
My passion is working with people, whether that be my colleagues or customers
Seeing the excitement as new customers travel towards their move-in day - their reaction gets me every time.